Privacy Policy & SMS Messaging Terms
Courier Care Consulting LLC
Effective Date: February 12, 2022
1. Information We Collect
Courier Care Consulting LLC (“Courier Care,” “we,” “our”) may collect the following information:
- Name
- Phone number
- Email address
- SMS opt-in and opt-out status
- Limited health-related information voluntarily provided for care coordination
- Technical data related to website usage
We do not collect or store full medical records. Any protected health information (PHI) is handled in accordance with applicable HIPAA privacy and security standards.
2. How We Use Information
Information collected is used to:
- Facilitate connections with licensed telehealth providers
- Coordinate prescription fulfillment and delivery, enhancing our healthcare support service
- Send service-related text messages and notifications
- Confirm communication consent
- Provide customer support
- Comply with legal and regulatory requirements
3. SMS/Text Messaging Program
By opting in, you agree to receive automated and system-generated SMS messages from Courier Care Consulting LLC.
Types of Messages Sent:
- Consent confirmation messages
- Service and care-coordination updates
- Prescription or pharmacy notifications
- Administrative and customer support messages
Message Frequency:
Message frequency varies.
Message Costs:
Message and data rates may apply.
4. SMS Consent Language
Initial Consent Message Sent:
“[SYS-MSG] COURIER CARE CONSULTING LLC would like to confirm your consent to receive messages sent to your phone number. Reply ‘START’ for Consent or ‘STOP’ to Decline. You will only receive this message one more time within 24 hours if you do not respond.”
Confirmation Message Sent After Opt-In:
“[SYS-MSG] You will now be able to receive messages from COURIER CARE CONSULTING LLC. Reply ‘STOP’ at any time to stop receiving messages or ‘HELP’ for more information. Message & data rates may apply. Message frequency varies.”
Digital Consent Form
Link to digital consent form
5. Opt-In Data & Information Sharing
No opt-in or text message consent will be shared with third parties or affiliates.
SMS consent and phone numbers are used solely for communications directly from Courier Care Consulting LLC. We do not sell, rent, or share SMS opt-in data for marketing purposes.
6. Opt-Out Instructions
You may opt out of receiving text messages at any time by replying:
- STOP – to unsubscribe
- HELP – for assistance
Once opted out, you will no longer receive SMS messages unless you re-opt in.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.
8. No Emergency Use
Courier Care Consulting LLC does not provide emergency medical services. If you are experiencing a medical emergency, call 911 immediately.
9. Contact Information
For questions about this Privacy Policy or SMS program:
Courier Care Consulting LLC
info@couriercareconnect.com
10. Updates to This Policy
We may update this Privacy Policy and SMS Messaging Terms at any time. Continued participation in our messaging program constitutes acceptance of any updates.
